Policies

Payment and Making

Product must be paid for in full before making can commence. Making in normal periods usually takes 1 week for knitted products, and 1-5 business days for all other products. During busy periods, making may take a maximum of 2-3 weeks for knitted products, and 5 business days for all other products as all products are made by hand.

Shipping

All standard delivery is untracked. Please contact us should you want to upgrade to signed & tracked delivery. Delivery in the UK can take up to 3 days after making the product (varies for different items). Orders are shipped from the UK. Estimated shipping times are 1-2 weeks to Europe, 2-3 weeks to the US, Canada and Australia and approx 3 weeks for other international orders. All of the items have the option to be sent via normal post or via tracked & signed post. The default shipping is standard shipping. Pluck'd Designs cannot be held responsible for any products lost in the post, but we will work with you to solve any issues! Please contact us should you have any queries! ;)

Refunds and Exchanges

Returns will be accepted for 14 days after receipt of items. The buyer is responsible for return shipping. Orders that have been custom made cannot be refunded. Jewellery can only be returned if it is unworn and in original packaging. 

Please contact the store if you have any issues that need resolving! 

Thanks! 

Email Notice

The information in this e-mail is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you recieve this in error, please contact the sender and delete the material from any computer or device.

Additional Policies and FAQ's

Whilst Pluck'd Designs try to get the best possible colour match, colours will vary slightly for each garment, as they have been hand-dyed in small batches.

Whilst the wool has been professionally cleaned, due to the nature of the material (and sheep!) there may be small bits of hay, grass or mud in the wool. We want to reassure you that this does happen when working with natural fibres, and that the garment is clean and ready to wear! 

We recommend that you handwash your garment in tepid water, rolling in a towel to remove any excess water and laying flat to dry. A de-linter or your fingers can be used to remove any lint when needed.